Customer Service
Contact Info
Gulf Coast Consulting Enterprises Inc.5001 Almar Dr.
Punta Gorda, FL 33950
Phone: (941) 380-2832
Fax: (941) 866-7622
Email: support@premiumcoffeemaker.com
- Policies & Procedures
- Your satisfaction with the espresso or coffee machine that you purchase is very important to us. In the event that you are not happy with your purchase, please look at the following policies and procedures. If you have any questions please ask us before your purchase.
Prices are subject to change without notice. Special sales and offers exclude all previous purchased merchandise.
Product images are subject to change. Manufacturers reserve the right to change their products without prior notice. Nonfunctional changes to machines are not considered misrepresentation. - General Notes
- Please inspect all packages immediately upon receiving. All claims must be issued within five (5) business days.
Please note that most of the machines we sell are tested by the manufacturer. Due to this, you may find residual coffee or water on/in the machines. Most manufacturers will include a small sheet of paper stating this. All machines we sell are new machines, unless clearly stated and understood by the customer. - Merchandise Returns
- All new, unused & resalable product returns/exchanges must be made within 30 days of delivery for a full refund (minus shipping cost), assuming all return guidelines are properly adhered to, no returns for special orders. This policy is not applicable to coffee, accessories or parts. Return authorization numbers are issued by our Customer Service Department. Please call us and we will email you a Return Authorization Form that must be relied to. Refunds will be issued when the machines have passed inspection at our location.There is a restocking fee for coffee machines of $50.00. Machines will not be accepted without a return authorization number. If merchandise is returned without an authorization number, you will be responsible for all associated cost.
- Shipping Damage
- Please inspect you package when you receive it from the shipper. If you notice any damage from shipping, please call us to report the damage and DO NOT USE the machine. You must contact us within five (5) business days. Make sure that you keep all packaging (boxes, shipping labels, peanuts, etc.), as the shipper will come to inspect the package. You may also call the shipper directly.
- Shipping Information
- Please note that it may take 24-48 hours (not including weekends or holidays) before your package is shipped.
We offer free ground shipping on orders of $50 or more (excludes commercial products). Starter kits are shipped and packaged separately from the machine. You should receive the tracking number for both via e-mail. This could result in receiving your merchandise on different days. Some items may ship via USPS. Some small items may ship via USPS and will therefore not have a tracking number available. Some items may be drop-shipped directly from the manufacturer. These items will not receive an automated tracking number. Please contact us directly if you have any questions regarding your shipment.
Shipping included on specified products is available in the contiguous US only. Shipping to Hawaii, Alaska, Canada, Puerto Rico, etc... will incur an extra shipping charge. FedEx & UPS Air Shipments: If ordering a machine that has to go Next Day, 2nd Day and 3 Day Air shipping please make sure you place your order before 12:00 PM EST to help ensure that it ships that day. We do our best to make sure all priority air packages are shipped the same day. However we cannot guarantee that air shipments placed after 12:00 PM will ship that day.
Expedited Shipping:
Next Day Air, 2nd Day Air and 3 Day Select are subject to FedEx or UPS policies. Saturday delivery is only available for FedEx Express or UPS Next Day Air and must be specified at the time of ordering. No expedited shipments are delivered on Saturdays unless otherwise specified. "In Transit" times provided by FedEx and UPS are based on business days and do not include Saturdays or Sundays. - Warranties
- All of our products have a full manufacturer's warranty in the continental United States. Warranty issues must be dealt with directly through the manufacturer with which the warranty is held. Allocation of shipping and handling charges lies within the discretion of the manufacturer with which the warranty is held. Shipping & handling is non-inclusive of warranty. (Warranty information listed below applies only to new machines.)
- Solis
- 1 year warranty through Premiumcoffeemaker at Gulf Coast Consulting Ent. Inc.. Premiumcoffeemaker will, at its option repair or replace the original unit for 12 month after the original purchase date. Warranty questions can be directed to Premiumcoffeemaker at 1-941-380-2832. Do not return this product without authorization. Unauthorized returned products will not be accepted and will be returned to Sender at Sender's expense. Shipping & handling is non-inclusive of warranty.